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Privacy Policy

POLICIES

 

VALUE ADDED SERVICES FROM FOOTGEAR:

 

The following are free services that Footgear offers you to make your Footgear experience a memorable one. 

 

Full manufacturers guarantee: 

 

All of our product carries a full manufacturers guarantee, which is subject to reasonable wear and tear for 6 months. So if your shoes have a structural failure during this period, please bring them in, and we will evaluate if they fall under the suppliers guarantee, and if so, if they should be replaced or repaired. We may retain the goods for inspection and final decision by the supplier.

Please note your shoes need to be cared for, and used for the purpose for which they were designed and intended. We carry a full range of shoe care products, to ensure that you get maximum wear and enjoyment from your shoes. 

Please remember to bring the receipt as proof of purchase. Please note we cannot process any transactions, returns, refunds, or exchanges without the original till slip.

 

Exchanges and Refund 

 

We will gladly, exchange or refund any shoe that is bought from us and returned in the original selling condition, in the original packaging with the original till slip, within 30 days of purchase.

So don’t stress about buying a pair as a gift for a friend or relative, because if they don’t fit or your friend or relative would prefer a different pair, we will gladly do an exchange or refund, and hey, we don’t charge handling fees.

 

Lay buys 

 

We gladly accept lay buys, and believe we have the most customer friendly lay buy policy. A minimum 25% deposit is required, and our normal terms are 3 months to pay. 
If however you cancel your lay buy, would like to change the shoe selected, or need extra terms to pay, we will gladly accommodate you, and we do not charge handling, cancellation fees or interest. All we ask is that you present us with the till slip, and let us know what extra period you require on your lay buy. 

What’s more, if for some reason, the style of shoe you selected has been put on promotion, we will gladly reduce the price of your pair on lay buy, to the same as the stock on the floor. 

 

“We want to exceed your expectations” 

 

Methods of Payment 

 

We accept cash, debit cards and most credit cards as methods of payment. Unfortunately we do not accept cheques.

 

GENERAL TERMS AND CONDITIONS:

Footgear (Pty) Ltd provides the information contained on this website and the pages comprising the website ("website") and advertises the products to you, subject to the terms and conditions set out herein and as may be referenced herein ("the terms") unless otherwise stated. For the purposes of these terms, "products" means those items offered for sale by Footgear or the services made available from time to time via the website.

Content of the Website

 Whilst every effort is made to update the information provided on this website on a regular basis, Footgear makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of any information, data and/or content on the website from time to time. Footgear reserves the right at any time to change or discontinue without notice, any aspect or feature of the website and any information, data and/or content on the website