CONTACT US

CONTACT US Contact Us

FAQ's

1

What guarantee do you offer?

All of our product carries a full manufacturer’s guarantee, which is subject to reasonable wear and tear for 6 months. So if your shoes have a structural failure during this period, please bring them in, and we will evaluate if they fall under the suppliers guarantee, and if so, if they should be replaced or repaired. We may retain the goods for inspection and final decision by the supplier.

Please note your shoes need to be cared for, and used for the purpose for which they were designed and intended. We carry a full range of shoe care products, to ensure that you get maximum wear and enjoyment from your shoes. 

 

Please remember to bring the receipt as proof of purchase. Please note we cannot process any transactions, returns, refunds, or exchanges without the original till slip.

 

2

Do you offer exchanges or refunds?

We will gladly, exchange or refund any shoe that is bought from us and returned in the original selling condition, in the original packaging with the original till slip, within 30 days of purchase. So don’t stress about buying a pair as a gift for a friend or relative, because if they don’t fit or your friend or relative would prefer a different pair, we will gladly do an exchange or refund, and hey, we don’t charge handling fees. 

3

Are lay buys offered?

We gladly accept lay buys, and believe we have the most customer friendly lay buy policy. A minimum 25% deposit is required, and our normal terms are 3 months to pay. 
If however you cancel your lay buy, would like to change the shoe selected, or need extra terms to pay, we will gladly accommodate you, and we do not charge handling, cancellation fees or interest. All we ask is that you present us with the till slip, and let us know what extra period you require on your lay buy. 

What’s more, if for some reason, the style of shoe you selected has been put on promotion, we will gladly reduce the price of your pair on lay buy, to the same as the stock on the floor. 

 

4

What methods of payment do you accept?

We accept cash, debit cards and most credit cards as methods of payment. 
Unfortunately we do not accept cheques

5

Are there any vacancies at Footgear and how do I apply?

Are you an achiever with high energy levels and a passion for business success?

Are you a problem solver, outgoing, social and fun?

If you answered yes to the above, and interested in joining our Team please send your CV to hr@footgear.co.za

The most prominent job openings at Footgear are Sales Assistants, Promoters, Store Managers and Assistant Store Managers.